Overview
Below is a luxury-brand aligned version of the Return/Exchange Policy and Cancellation Policy for RehNeh Reflections, written to match a premium, handcrafted, heirloom-focused brand voice while remaining practical for an e-commerce website.
1. Return & Exchange Policy
Return & Exchange Policy
For handcrafted objects
At RehNeh Reflections, every object is thoughtfully handcrafted from reclaimed and carefully sourced materials. Variations in texture, patina, finish, and form are part of the character and story of each piece, making every creation uniquely yours.
Eligibility for Returns & Exchanges
We accept returns or exchanges only under the following circumstances:
- The product arrives damaged in transit.
- You receive an incorrect item.
- The product has a manufacturing defect that affects its functionality.
Items Not Eligible
Returns or exchanges will not be accepted for:
- Minor variations in color, texture, patina, or finish.
- Natural marks, grain patterns, and irregularities inherent to handcrafted and reclaimed materials.
- Change of mind after delivery.
- Customized, made-to-order, or personalized products.
Request Timeline
Please notify us within 48 hours of delivery by emailing [your email address] with:
- Order number
- Photographs of the product and packaging
- A brief description of the issue
Exchange Process
- Once approved, we will arrange a pickup where service is available.
- The item must be returned in its original packaging.
- After inspection, a replacement or exchange will be processed.
Refunds
If a replacement is unavailable, a refund will be issued to the original payment method within 7–10 business days after approval.
A Note on Craftsmanship
At RehNeh Reflections, we create future heirlooms from reclaimed stories. The subtle imperfections of handmade work are not flaws; they are signatures of continuity, memory, and material history.
2. Cancellation Policy
Cancellation Policy
Order changes & cancellations
We begin preparing many of our pieces shortly after an order is placed, especially handcrafted and made-to-order items.
Order Cancellation
- Orders may be cancelled within 24 hours of purchase for a full refund.
- To cancel, please email [your email address] with your order number.
After 24 Hours
- If production or dispatch has already begun, cancellation requests may not be possible.
- In such cases, any approved cancellation may be subject to a craftsmanship and processing fee.
Custom & Made-to-Order Pieces
Customized, personalized, and made-to-order products cannot be cancelled once production has commenced.
Refund Timeline
Approved cancellation refunds will be processed within 7–10 business days to the original payment method.
Need Assistance?
For any questions regarding returns, exchanges, or cancellations, please contact us at [rehneh[email protected]].
Brand-aligned legal copy
This version is intentionally written to sound premium, design-conscious, and trust-building, aligned with RehNeh Reflections’ positioning around quiet luxury, craftsmanship, heritage, and future heirlooms.